We craft each pressed daffodil gift card with care, selecting blooms at peak freshness and preserving them through gentle, chemical-free pressing techniques. Despite our rigorous quality controls, imperfections or shipping mishaps can occasionally occur. This policy outlines clear, customer-focused guidelines for addressing any concerns, ensuring you receive a beautiful, intact keepsake every time.
1. Initial Inspection
Upon receiving your pressed daffodil card, take a moment to examine both the outer packaging and the card itself. Look for any signs of damage—creases in the card, dislodged petals, or moisture marks on the sleeve. Good lighting helps reveal subtle flaws that may have occurred during transit. Photograph any issues alongside the protective packaging so we can assess the situation accurately.
2. Damaged or Missing Components
If petals have shifted, stems are broken, or pieces are missing, please contact our support team promptly with your order reference and the photographs you took. We will work with you to arrange one of the following remedies:
- Replacement Petals: For isolated damage, we will ship matching pressed blooms so you can restore your card’s original design.
- Full Card Exchange: If damage is extensive, we will send a brand-new pressed daffodil card in identical style, securely packaged to prevent repeat issues.
- Store Credit: If you’d prefer to choose a different design, we can issue credit equal to your original purchase price for use on any other pressed-flower card in our collection.
No return shipping of damaged items is required—simply hold onto the original packaging in the event it’s needed for carrier investigations.
3. Aesthetic Satisfaction
Pressed flowers carry natural variations—subtle differences in hue, shape, and translucency that make each card unique. If the finished product does not meet your expectations in terms of botanical color or arrangement style, let us know. Describe the aspects you’d like adjusted, and we’ll recommend an alternative design or color palette. Once you select a replacement, we’ll dispatch it and guide you through returning the original, if necessary, without incurring additional fees.
4. Shipping and Delivery
International transit can sometimes lead to delays or customs holds. If tracking indicates a problem, or if your card does not arrive as expected, please share your tracking details so we can liaise with the carrier. Should a package be lost or unduly delayed, we will send a replacement via an alternate route at no extra cost. For any shipping damage despite intact packaging, we’ll reinforce the next shipment’s packaging for added protection.
5. Exchanges and Upgrades
Your floral preferences may shift over time. If you wish to exchange your pressed daffodil card for another design—perhaps a different arrangement, card size, or sentiment—simply reach out. Exchanges for cards of equal value incur no additional fee; if the new choice is priced higher, you can pay the difference. We’ll handle everything from packaging to shipping logistics for a seamless swap.
6. Credits and Refunds
While we strive to match every customer with the perfect design, we understand plans may change. If you decide you no longer wish to receive a pressed daffodil card, contact us to discuss a refund in the form of store credit. This credit can be applied toward any of our pressed-flower offerings. Refunds to original payment methods are handled on a case-by-case basis, considering production and shipping costs, to ensure fairness for both parties.
7. How to Reach Us
For all inquiries—damage claims, aesthetic concerns, exchange requests, or credit arrangements—please email our Customer Care team with:
- Your order number
- A concise description of the issue
- Photographs of any damage or packaging anomalies
A dedicated representative will respond quickly, guiding you through each step of the resolution process.
8. Continuous Improvement
Your feedback is essential. After we resolve your concern, we may invite you to share thoughts on how we can improve our pressing techniques, packaging methods, or design catalog. These insights help us refine our services, ensuring every pressed daffodil card arrives as a flawless work of botanical art.
We are committed to making every sentiment bloom beautifully. If your pressed daffodil gift card ever falls short of your expectations, reach out—we’ll ensure a prompt, considerate solution that restores your confidence and delight in our handcrafted creations.